Cancellation & Refund Policy

At AP Digital Solutions, customer satisfaction, transparency, and professional integrity are our top priorities. This Cancellation & Refund Policy outlines the terms under which service bookings may be cancelled, rescheduled, or refunded for our software installation and computer consultancy services.

1. Service Appointment Cancellation & Rescheduling

We understand that schedules and business priorities can change. We ask clients to notify us in advance regarding any appointment adjustments:

• Advance Notice: If you need to cancel or reschedule a scheduled software installation or computer consultancy session, please notify us at least 24 hours before the scheduled appointment time.
• Free Rescheduling: Rescheduling requests made with at least 24 hours' notice are accommodated free of additional charges, subject to technician availability.
• Late Cancellations: Cancellations made with less than 24 hours' notice after a technician has already been dispatched or dedicated preparation time has been incurred may be subject to a nominal administrative or mobilization fee.

2. Refund Eligibility & Service Milestones

Refunds are evaluated fairly based on the progress of the service engagement:

• Pre-Service Cancellations: If you cancel a booked service before work has commenced and before any technician mobilization has taken place, you will receive a full 100% refund of any advance service fee paid.
• In-Progress Technical Issues: In the rare event that our technician is unable to complete a software installation due to unresolvable technical constraints on our end, and no alternative solution is viable, a full or proportionate refund will be promptly issued.
• Completed Services & Delivered Consultations: Once computer consultancy advisory has been delivered or a software installation has been completed, tested, and accepted by the client, service labor fees are generally non-refundable.
• Third-Party Software Purchases: AP Digital Solutions does not sell proprietary commercial software licenses. Any license keys or third-party subscriptions purchased directly by the client from external vendors are governed by the refund policies of those respective third-party vendors.

3. Refund Processing & Timelines

Once a refund request is reviewed and approved:

• Refunds will be processed via the original method of payment within 5 to 7 business days.
• You will receive an email confirmation once the refund transaction has been initiated from our accounts department.